FAQs For Personalised Workwear

Yes, we aim to send you your custom workwear proofs via email within 2-3 working days of placing your order. At this stage, you'll have the opportunity to request any changes if needed. Once you’ve approved the final visuals, we’ll begin production of your workwear.

To ensure the highest quality for your logo, we recommend submitting it in EPS, TIFF, or AI format. If these formats are unavailable, you may also send a PDF, EPS, or JPEG file. Our artwork team will review your submission and let you know if a redraw is necessary. You will receive your artwork proof via email, please note that production will only begin once your artwork is approved. We cannot be held responsible for any errors once approval has been given.

The main difference between print and embroidery on custom workwear lies in how the design is applied. Embroidery involves stitching the design directly into the fabric with thread, giving it a textured, high-quality, and professional appearance. It’s extremely durable and ideal for logos or simple designs on thicker garments like polos, jackets, and caps. However, it’s less suited for very detailed artwork or small text. Printing, on the other hand, applies the design using ink or vinyl on the surface of the fabric. It allows for vibrant colours, intricate details, and larger designs—making it a great option for t-shirts, hoodies, and lightweight clothing. While printed designs are generally more cost-effective and versatile, they may fade or crack over time with repeated washing. Ultimately, the best method depends on your design, the type of garment, and how the workwear will be used.

Plain samples of all our products are available to order, and we actually recommend ordering a sample if you're trying something new. Samples are charged at full price but can either be returned with no restocking fee or used toward a future order.

Plain (non-customised) garments can be returned within 28 days of receiving your order, provided they are in their original condition, including any packaging and tags where applicable. As customised items are made to order, we’re unable to accept returns on these unless they are faulty. If you believe your customised item is faulty, please contact us within 48 hours of receiving your order. To help us resolve the issue quickly, include clear supporting images of the fault in your initial email.

For customised items, we aim to personalise and dispatch your order within 7–10 working days, subject to stock availability. If there are any delays, we will notify you promptly. If your order is urgent, please contact our team—we’ll do our best to meet your required delivery date. For customised orders featuring a new logo, we’ll need your approval before production can begin. Our artwork team will send you an initial proof via email within 2–3 working days of placing your order. Please note, any delay in approval may impact your estimated dispatch date. For plain (non-customised) items, you can view the most accurate dispatch date at checkout. While we always strive to meet estimated delivery times, please allow extra time during busy periods, as deliveries may take slightly longer than usual.

Please visit our customisation prices page at the bottom of the website for full details.

Yes, you can choose to add multiple positions in our customisation feature on the basket page.

To keep your customised workwear—whether embroidered or printed—in the best condition, it's important to follow a few simple care guidelines. Always wash garments inside out on a gentle cycle at a maximum of 30°C to help preserve both the fabric and the decoration. Avoid using bleach, harsh detergents, or fabric softeners, as these can damage printed designs and weaken embroidered threads. Where possible, air-dry your garments rather than using a tumble dryer, which can cause prints to crack or embroidery to distort over time. If ironing is needed, do so inside out and never directly over the printed or embroidered area. Proper care will help maintain the quality, colour, and appearance of your custom branding, keeping your workwear looking professional for longer.

Please contact us as soon as possible if you have made a mistake with your order. Orders can be amended providing they have not already been customised.

If an item is out of stock, simply click "Notify me when in stock" next to your desired size. We’ll send you an email as soon as it becomes available. Alternatively, you can contact our customer service team for an estimated delivery date and they will be happy to begin your order in preparation for the stock's arrival.

Yes, If you can’t see your previously approved artwork this may be because your first order is still in progress. Once your first order has been dispatched your artwork should be available to select on your account. If not, we can upload that for you just email sales with the email used to log in with. If you require an urgent order, please contact our sales team who will be happy to assist.